Desk360 social media management

Manage your social media activities with Desk360

An omnichannel support platform that lets you manage all of your customer service channels on social media like Instagram, Facebook, and Twitter, on a single page

Social media communication channels

What are the benefits of social media customer service?

Businesses receive a large number of customer messages from a multitude of channels. The shared message box in Desk360 enables businesses to quickly respond to every single message and comment received through their social media accounts, saving precious time and allowing them to reach more customers.

Faster turnaround time with Desk360’s next-generation Inbox
Support for Instagram and Facebook messages with instant replies
All interactions on a single screen without having to share account passwords
All interactions on same page

What do customers say about your company on social media?

The smallest comment on social media can quickly reach thousands of people. Start utilizing Desk360 today to improve your customer service and enhance your brand image.

Facebook, Instagram, and Twitter integrations

Connect all of your social media accounts in mere minutes and begin using them for customer service. Easily and efficiently manage all of your interactions on Facebook, Twitter and Instagram from a single page.

Tickets coming from social media are automatically assigned

If you have a team dedicated to social media interactions, create a social media services group in the Desk360 dashboard and have all your social media interactions assigned to the staff of your choice.

Additional social media integration capabilities

Convert the comments you get on Facebook into messages by replying to them privately. Remove, edit, or hide any Facebook or Instagram comment that you don’t want on your profile and automatically prioritize the interactions of Twitter users with large follower counts.

Try for Free

Visit our blog to learn more about Desk360 today!

Social media and the impact of providing good customer service

Social media and the impact of providing good customer service

Assessing the impact of good social media customer service and exploring the potential rewards of a strong social media presence is golden to businesses. Social media has transformed the way we communicate, distribute information, and create content, and even context.
Read More
5 tips for choosing the right help desk software

5 tips for choosing the right help desk software

Choosing the right help desk for your business can be a difficult task. How do you pick the right one? Here are 5 tips to help you out. If you run a customer-facing company, you probably realize that customer support plays a big role in your business.
Read More
5 awesome tips for building a help center

5 awesome tips for building a help center

You have a product, and you want to provide support for that product. Naturally, you need a help center for your customers to visit. But what to look out for when you’re building a help center?
Read More
We use legitimate cookies to improve your experience. Cookie Policy
Cookies we use and our Policy