How do you manage social media customer service with Desk360?
Customer messages, comments, and interactions on your Instagram, Facebook, and Twitter accounts are automatically converted into support requests on the Desk360 panel. Customer representatives are automatically assigned to support inquiries. They answer these queries, and your customers see the responses right on the channel where they asked their questions. You can have these requests automatically assigned to the staff that only handles social media interactions if you have one. In today's world, where customers are progressively shifting away from traditional contact channels like e-mail or phone, delivering customer care via social media can help you reduce response times and boost team performance. For the Desk360 social media customer service experience, create a free account today.
Why choose Desk360 for social media customer service?
Turn interactions on Twitter, Facebook, and Instagram into support requests
Manage your company's Twitter profile right from the Desk360 panel. With Twitter integration, your customer service agents will be able to respond to every mention and message that leads to a support request from a single platform. Through Desk360's shared inbox, your customer support staff can manage all Facebook and Instagram interactions, including likes, comments, and messages. You can even enable your clients to contact you from any platform they choose with Desk360's social media integrations.Try for Free
Assign requests for social media to the appropriate agents automatically
If you have a team that handles specifically social media support requests, create a social media group in the Desk360 panel and have interactions from these sources automatically assigned only to the staff members in this group. You can rest assured that the correct request has been given to the correct person and will be taken care of.Try for Free
Take a look at what else social media integrations can do
You can privately answer a support request that appears as a comment with a single click thanks to Desk360's Facebook integration, and continue to engage that user privately by transforming the comment into a message. Further, you have the option to delete or hide any comment. With Desk360's Twitter integration, you can also prioritize the interactions coming from high-profile Twitter accounts automatically.Try for Free