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Slack Integration

You can instantly track your tickets when you integrate Desk360 into Slack and thus you can both ensure increased cooperation between teams and keep your customer relationships fresh.

How does the Slack integration work?

Every new support request from your customers is sent to a Slack channel of your choice as a notification. Through this notification, you can reply to requests, close or assign them, and add specials notes.

Strengthen communication between teams!

Thanks to Desk360’s Slack integration, you will also strengthen teamwork between agents, facilitate workflow and tracking, and prevent communication gaps.