What is live chat software?
Live chat software on websites enables businesses and customers to communicate simultaneously. Discover the convenience and benefits of live support to respond to your customers' questions as swiftly as possible.
Advantages of live chat software for your business
Customers who want instant answers to their questions will definitely appreciate the live chat software. Additionally, having a customer representative on hand who they can speak with about their purchases builds customer confidence in your brand
Connect with a larger audience with triggers
Create trigger messages with Desk360's live chat software and reach more prospective customers. Set the time delay in seconds after which your automatic message is triggered and shown to your visitors.
24/7 support with chatbots and offline forms
Allow customers to contact you even if no agents are available to respond to their messages. Leverage Desk360's offline forms to collect customer requests, and use chatbots to respond to them in no time.
See what else our live chat software can do
Manage all active chats with pre-defined message templates to respond to the most commonly asked questions faster to lighten the burden on your agents.
Add custom fields to offline forms to request customer information. Aside from the name and e-mail address, effortlessly get all customer information like phone numbers, country of residence, and the reason for their request.
Assign tasks to your teammates and create teams based on different communication channels. Let any incoming message be automatically assigned to the designated teams.