Monitor your help desk closely!
View pending or reopened tickets at a single glance on the dashboard.
Support channel data
Find the channel through which you receive the most messages; get alarmed before it’s late and figure out what goal to focus on.
Instant display of team performance
Display data on the basis of agent instantly and assess team efficiency.
Reasons of the day
Is there a different reason today? Monitor the reasons of replied tickets instantly on the dashboard.