Why is it important to reply to store reviews?

In the digital world that evolves extremely rapidly, leaving user reviews unanswered, no matter if they are positive or negative, may create an unfavorable impression about your brand. Studies have shown that replying to store reviews not only improves your local SEO but also increases your user ratings. If you want to show that you care about your users and their opinions about your product, always remember to reply to each review.

Manage all reviews with Desk360

Desk360’s next-generation inbox enables you to manage and reply to every review on the App Store and Google Play about your app. You can integrate your store accounts into Desk360 with no need for any tools and measure user satisfaction.

What can I do with Desk360’s store channels?

All reviews of your users about your app are converted into tickets on Desk360. From the general info section on the tickets page, you can view users’ details and what rating they give your app, and you can reply to messages constructively and quickly −hence higher ratings on stores.