Explore the advanced features of Desk360!
Create much more efficient support desk with fewer teammates.
A complete support with 360-degree customer view
With an omnichannel communication platform, manage all the channels you need through a single platform.
Convert the emails in your inbox into tickets on Desk360 and quickly manage & reply to them.
Web Contact Form
Bring customer messages, you receive through your website, together on Desk360 and reply to them here.
Mobile App Message Box
Create a powerful support desk for your mobile app user! With its easy SDK setup, make customer support more professional within the app.
App Store & Google Play
Bring the App Store and Google Play reviews for your app into your Desk360 inbox, with no need for any software knowledge. Answer fast and maximize customer experience.
Follow up and reply to your Twitter mentions on a single screen.
Follow up and reply to all your Facebook interactions with Desk360 integration.
Instantly reply to customer messages on WhatsApp and easily manage them.
Quickly reply to customer messages with a live chat you add to your website.
Make things easier for yourself by managing your tickets also from other platforms thanks to the Desk360 integrations.
Connect your tickets to issues you create on Jira through Desk360, assign them to any agent you like and prioritize them.
Reply to your customer messages, assign them to the relevant agent and easily track them on Slack.
Integrate your tickets into a board on Trello through Desk360 and include them in the team’s work plan by assigning them to the relevant agents.
Manage your support requests
Easily reply to your support requests with Desk360's specially designed, next-generation and user-friendly inbox.
All messages from each platform in one inbox. We have designed every feature to be faster! We present you Desk360's Inbox which saves time and increases team efficiency.
Bulk Actions on Tickets
Perform a bulk reply to customer messages, resolve problems altogether and save time.
Answer frequently asked questions easily and fast with quick answers that you can create in 40 languages.
Set auto-replies to customer messages without any help from an agent.
Ticket Activity Logs
Closely monitor every activity for support requests.
Reply to your customer messages in a corporate language by using email templates that you have set in the first place.
Create different teams according to the needs of your company and manage your business in a much more practical way.
Ticket Management Between Teams
Easily manage your inbox without getting lost in customer messages.
Determine which team or agent will get which customer requests.
Agents Notes on Tickets
Let your agents take notes in support requests for special cases.
Email Notifications for Tickets
Enable email notifications for customer messages received from the channel you want to follow.
Determine which agent will be responsible of which project.
Assess metrics and improve efficiency
Review all your data with a single click, assess it and manage your support process.
Reports on Ticket Volume and Analysis
Analyze the support requests of your product both quantitatively and qualitatively at a single glance.
Assess your team's performance and efficiency.
Instantly monitor your support request trends and the performance of your support team.
Make things easier with exclusive Desk360 functions
Make things easier for your team with several additional features and help improving your product.
Allow your team to view parameters of your users on Desk360.
Easily manage what must be done by your agents for your customers on Desk360, with no need for any other panel.
Mobile SDK in 40 Languages
Get contact pages within your app by using Desk360 Mobile SDK without having to write codes. Customize them on Desk360 according to the design of your app.
Lease dedicated IP addresses for your products or business if you don’t want to use a shared IP address.