Explore the advanced features of Desk360!
Create a much more efficient support desk with fewer teammates.
A complete support suite with a 360-degree customer view
With an omnichannel communication platform, manage all the channels you need in one place.
Convert the emails in your inbox into tickets on Desk360 and quickly manage & reply to them.
Web Contact Form
Bring the customer messages you receive through your website to Desk360 and reply to them here.
Mobile App Message Box
Create a powerful support desk for your mobile app users! With its easy SDK setup, make customer support more accessible within the app.
App Store & Google Play & AppGallery
Bring the App Store, Google Play and AppGallery reviews for your app into your Desk360 inbox, with no need for any software knowledge. Quickly respond to reviews and maximize customer experience.
Track and reply to your Twitter mentions on a single screen.
Monitor and respond to all your Facebook interactions with Desk360 integration.
Instantly reply to customer messages on WhatsApp and easily manage them.
Quickly respond to customer messages with a live chat you add to your website.
Manage all of your Instagram comments right from your Desk360 account.
Make things easier for yourself by managing your tickets from other platforms with Desk360 integrations.
Connect your tickets to issues you create on Jira through Desk360, assign them to any agent you like and prioritize them.
Reply to your customer messages, assign them to the relevant agent and easily track them on Slack.
Integrate your tickets into a board on Trello through Desk360 and include them in the team’s workflow by assigning them to the relevant agents.
Manage your support requests
Easily reply to your support requests with Desk360's specially designed, next-generation and user-friendly inbox.
All messages from each platform in one inbox which we have designed to be faster in every way. Save time and increase your team’s efficiency with Desk360’s next-gen inbox!
Bulk Actions on Tickets
Perform a bulk reply to customer messages, resolve problems altogether and save time.
Answer frequently asked questions easily and fast with quick answers that you can create in 40 languages.
Set auto-replies to customer messages without any help from an agent.
Ticket Activity Logs
Closely monitor every activity for support requests.
Reply to your customer messages in an appropriate language by using email templates that you select.
Prioritize your support requests in four tiers: Urgent, High, Normal, and Low.
Create different teams according to the needs of your company and manage your business in a much more practical way.
Ticket Management Between Teams
Easily manage your inbox without getting lost in customer messages.
Determine which team or agent will get which customer requests.
Agents Notes on Tickets
Let your agents take notes in support requests for special cases.
Email Notifications for Tickets
Enable email notifications for customer messages received from the channel you want to follow.
Determine which agent will be responsible of which project.
Offer self-service options to your customers to let them find answers to their questions and save time.
Provide an excellent interaction experience to your customers with chatbots and resolve problems faster.
Customize your FAQ pages without having to write a single line of code and offer quick and easy support.
Customized Communication Pages
Organize your contact pages on your website and customize them in your brand image.
Assess metrics and improve efficiency
Review all your data with a single click, assess it and manage your support process.
Reports on Ticket Volume and Analysis
Analyze the support requests for your product both quantitatively and qualitatively at a single glance.
Assess your team's performance and efficiency.
Instantly monitor your support request trends and the performance of your support team.
Make things easier with exclusive Desk360 functions
Make things easier for your team with several additional features and help improve your product.
Allow your team to view the parameters of your users on Desk360.
Easily manage agents’ tasks for your customers on Desk360, with no need for any other panel.
Mobile SDK in 40 Languages
Get contact pages within your app by using the Desk360 Mobile SDK without having to write any code. Customize them on Desk360 to match the design of your app.
Lease dedicated IP addresses for your products or business if you don’t want to use a shared IP address.