Explore the advanced features of Desk360!

Create much more efficient support desk with fewer teammates.

A complete support with 360-degree customer view

With an omnichannel communication platform, manage all the channels you need through a single platform.

E-mail

Convert the emails in your inbox into tickets on Desk360 and quickly manage & reply to them.

Web Contact Form

Bring customer messages, you receive through your website, together on Desk360 and reply to them here.

Mobile App Message Box

Create a powerful support desk for your mobile app user! With its easy SDK setup, make customer support more professional within the app.

App Store & Google Play

Bring the App Store and Google Play reviews for your app into your Desk360 inbox, with no need for any software knowledge. Answer fast and maximize customer experience.

Twitter

Follow up and reply to your Twitter mentions on a single screen.

Facebook

Follow up and reply to all your Facebook interactions with Desk360 integration.

Manage your support requests

Easily reply to your support requests with Desk360's specially designed, next-generation and user-friendly inbox.

Next-Generation Inbox

All messages from each platform in one inbox. We have designed every feature to be faster! We present you Desk360's Inbox which saves time and increases team efficiency.

Bulk Actions on Tickets

Perform a bulk reply to customer messages, resolve problems altogether and save time.

Quick Answers

Answer frequently asked questions easily and fast with quick answers that you can create in 40 languages.

Ticket Auto-Reply

Set auto-replies to customer messages without any help from an agent.

Ticket Activity Logs

Closely monitor every activity for support requests.

Email Templates

Reply to your customer messages in a corporate language by using email templates that you have set in the first place.

Team collaboration

Create different teams according to the needs of your company and manage your business in a much more practical way.

Ticket Management Between Teams

Easily manage your inbox without getting lost in customer messages.

Smart Tickets

Determine which team or agent will get which customer requests.

Agents Notes on Tickets

Let your agents take notes in support requests for special cases.

Email Notifications for Tickets

Enable email notifications for customer messages received from the channel you want to follow.

Authorization Control

Determine which agent will be responsible of which project.

Assess metrics and improve efficiency

Review all your data with a single click, assess it and manage your support process.

Reports on Ticket Volume and Analysis

Analyze the support requests of your product both quantitatively and qualitatively at a single glance.

Performance Reports

Assess your team's performance and efficiency.

Dashboard

Instantly monitor your support request trends and the performance of your support team.

Make things easier with exclusive Desk360 functions

Make things easier for your team with several additional features and help improving your product.

User Parameters

Allow your team to view parameters of your users on Desk360.

Callback Function

Easily manage what must be done by your agents for your customers on Desk360, with no need for any other panel.

Mobile SDK in 40 Languages

Get contact pages within your app by using Desk360 Mobile SDK without having to write codes. Customize them on Desk360 according to the design of your app.

Proxy

Lease dedicated IP addresses for your products or business if you don’t want to use a shared IP address.