Explore the advanced features of Desk360!

Create a much more efficient support desk with fewer teammates.

A complete support suit with a 360-degree customer view

With an omnichannel communication platform, manage all the channels you need in one place.

E-mail

Convert the emails in your inbox into tickets on Desk360 and quickly manage & reply to them.

Web Contact Form

Bring the customer messages, you receive through your website to Desk360 and reply to them here.

Mobile App Message Box

Create a powerful support desk for your mobile app users! With its easy SDK setup, make customer support more accessible within the app.

App Store & Google Play

Bring the App Store and Google Play reviews for your app into your Desk360 inbox, with no need for any software knowledge. Quickly respond to reviews and maximize customer experience.

Twitter

Track and reply to your Twitter mentions on a single screen.

Facebook

Monitor and respond to all your Facebook interactions with Desk360 integration.

WhatsApp

Instantly reply to customer messages on WhatsApp and easily manage them.

Live Chat

Quickly repsond to customer messages with a live chat you add to your website.

Instagram

Manage all of your Instagram comments right from your Desk360 account.

Integrations

Make things easier for yourself by managing your tickets from other platforms with Desk360 integrations.

Jira

Connect your tickets to issues you create on Jira through Desk360, assign them to any agent you like and prioritize them.

Slack

Reply to your customer messages, assign them to the relevant agent and easily track them on Slack.

Trello

Integrate your tickets into a board on Trello through Desk360 and include them in the team’s workflow by assigning them to the relevant agents.

Manage your support requests

Easily reply to your support requests with Desk360's specially designed, next-generation and user-friendly inbox.

Next-Generation Inbox

All messages from each platform in one inbox. Save time and increase your team’s efficiency with Desk360’s next-gen inbox!

Bulk Actions on Tickets

Perform a bulk reply to customer messages, resolve problems altogether and save time.

Quick Answers

Answer frequently asked questions easily and fast with quick answers that you can create in 40 languages.

Ticket Auto-Reply

Set auto-replies to customer messages without any help from an agent.

Ticket Activity Logs

Closely monitor every activity for support requests.

Email Templates

Reply to your customer messages in an appropriate language by using email templates that you select.

Team collaboration

Create different teams according to the needs of your company and manage your business in a much more practical way.

Ticket Management Between Teams

Easily manage your inbox without getting lost in customer messages.

Smart Tickets

Determine which team or agent will get which customer requests.

Agents Notes on Tickets

Let your agents take notes in support requests for special cases.

Email Notifications for Tickets

Enable email notifications for customer messages received from the channel you want to follow.

Authorization Control

Determine which agent will be responsible of which project.

Assess metrics and improve efficiency

Review all your data with a single click, assess it and manage your support process.

Reports on Ticket Volume and Analysis

Analyze the support requests for your product both quantitatively and qualitatively at a single glance.

Performance Reports

Assess your team's performance and efficiency.

Dashboard

Instantly monitor your support request trends and the performance of your support team.

Make things easier with exclusive Desk360 functions

Make things easier for your team with several additional features and help improve your product.

User Parameters

Allow your team to view the parameters of your users on Desk360.

Callback Function

Easily manage agents’ tasks for your customers on Desk360, with no need for any other panel.

Mobile SDK in 40 Languages

Get contact pages within your app by using the Desk360 Mobile SDK without having to write any codes. Customize them on Desk360 to match the design of your app.

Proxy

Lease dedicated IP addresses for your products or business if you don’t want to use a shared IP address.