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Performance
Analysis

Monitor the performance of your team with Desk360 analysis. Sort replied tickets by channel or agent and evaluate each team member’s performance to calculate an average.

Manage your
support team’s performance!
Every activity of your team regarding tickets is recorded; interpret this data in charts quickly. This way, monitor the team performance closely and take action without wasting time when needed.
It is important to meet customer expectation in the very first message. In the chart, easily see in what cases a ticket is reopened and on which agent it is pending.
Quickly view pending tickets on the basis of agent. Capture the details unnoticed by your team and get alarmed when necessary.