Don’t ignore the value social media can add to your brand!
Today, social media is the perfect way for companies to increase brand awareness and provides the tools you need to meet customer expectations. Integrate your accounts into Desk360 and track interactions and reply to your customer messages instantly on the most popular social media platforms today.
Manage Instagram comments from a single page
Instagram has grown to be more than a photo-sharing platform. It’s now the perfect place to generate customer engagement and add value to your brand. Don’t get lost in the sea of notifications. Integrate Instagram into Desk360 and reply to comments easily and effectively.
Don’t miss out Facebook posts that mention you!
It is easy to see every interaction and reply to each of them separately with Desk360’s Facebook integration. Manage every message you receive on Facebook, every post that mentions you and what is posted on your wall on a single page.
Convert your Twitter interactions into tickets!
You can convert every mention or message sent to your brand’s Twitter account into tickets on Desk360 and reply to them quickly. If you have a team responsible only for social media messages, you can automatically assign these tickets to them.
How do Desk360’s social media channels work?
Every interaction your customers send to your social media accounts become a ticket on Desk360. Tickets can be automatically assigned to your agents. Agents reply to tickets and customers receive answers directly on the platform they have used to contact you.