Don’t ignore the value social media can add to your brand!
Today, social media is a perfect way for companies to increase brand awareness. It also provides all kinds of tools to meet customers’ expectations. By integrating your accounts on Facebook and Twitter, which are the most used social media sites in the world, into Desk360, you can track and reply to interactions instantly.
Don’t miss out Facebook posts that mention you!
It is easy to see every interaction and reply to each of them separately with Desk360’s Facebook integration. Manage every message you receive on Facebook, every post that mentions you and what is posted on your wall on a single page.
Convert your Twitter interactions into tickets!
You can convert every mention or message sent to your brand’s Twitter account into tickets on Desk360 and reply to them quickly. If you have a team responsible only for social media messages, you can automatically assign these tickets to them.
How does Desk360’s social media channel work?
Each mention and message your customers send to your Facebook and Twitter accounts becomes a ticket on Desk360. Tickets can be automatically assigned to agents if you wish. Agents reply to tickets and customers receive these replies directly on the platform they have used to contact you.