Desk360
Operational Closure Notice

Desk360 services end on December 30, 2026

Thank you for growing your customer communication operations with us over the years.

In line with our strategic decisions, Desk360 operations will be discontinued as of December 30, 2026. We prepared this guide to help you export your data safely and complete your migration.

Timeline

Official Closure Timeline

Follow the timeline to avoid data loss and complete your migration smoothly.

  • In effect
    Announcement Date

    New sign-ups stopped

    New account registrations have been closed.

  •  
    End of Service

    Platform access ends

    Live chat, tickets, WhatsApp and the API are shut down.

  •  
    Final Download Date

    Data export ends

    Downloading data from the panel is permanently disabled.

  • Irreversible
    Deletion Date

    Data is deleted

    Data is permanently deleted in accordance with KVKK.

Migration Steps

4 steps to migrate

Follow the guidance under each heading to keep your operations running.

  1. Download your data

    • Download your customer message data from the Live Chat / Chat Reports page.

  2. Move your WhatsApp Business number

    • Verify your admin access in Meta Business Suite.
    • Temporarily turn off two-step verification.
    • Follow the “migrate existing number” flow at your new BSP.
    • Check your templates and profile details.

  3. Remove integrations

    • Remove the widget code from your website.
    • Point API and webhook connections to your new solution.

  4. Check your balance

    • Check your prepaid WhatsApp balance in the panel.
    • Request a refund of your balance via the Balance Management / Refund Request button.
FAQ

Public API services will stop responding at 23:59 on December 30, 2026.

Need help?

If you need help during the process, you can reach us at partners@desk360.com.